If you aren't happy with your item, you have no later than 14 days initiate the return from the date the order arrives to you. All items must be unworn/unaltered with original tags.

If tags are removed, your return can not be processed.

Once your item has been received we will review and you will be refunded on your original form of payment. Each return will be subjected to a $15 restocking fee that will be automatically taken off your refund amount.

All items purchased on FINAL SALE will not be eligible for a return, exchange or refund.

Customers are responsible for supplying their own return label, we suggest using tracking to ensure a smoother process. Adhere To Studios assumes no responsibility for packages that are lost or stolen in transit. Adhere To Studios reserves the right to refuse any returns that do not meet our policy requirements.

All items are on sale or discounted over 10% are final. If you need to exchange for another size please email customer service and we’ll try our best to accommodate you. If we can exchange, all items must be unworn/unaltered with original tags.

To process a return please emailcontact@adheretostudios.comwith your order number, item returning and tracking number.

Located in Canada? You are eligible for free ground shipping for any purchases over $160! We process our orders within 1-3 business days and shipping time can vary between 3-6 business days.

We free offer local scheduled pickup at our studio if you're in Vancouver. Processing times take 1-2 business days

Duty and taxes are to be covered by customers if applicable. We can not predict the cost of this as it is dependent on your countries importing policies.

International shipments will take approximately 5-14 business days, depending on the shipment destination.

If you have pre-ordered, there will be a date displayed on the item of approximate arrival times on the product page.

Once your item has been shipped, you will be notified. All pre-orders are subject to the same return policy. If you are unhappy once you receive the item, please review our return policy. If you want to change size or colour while your pre-order is being processed, please email contact@adheretostudios.com, we will do our best to help make the update.

Tariffs are taxes on goods brought into a country.

Duties are a type of tariff, usually tied to the kind of item being imported.

At Adhere To Studios, we’re proud to offer beautifully made outerwear, responsibly crafted in Vietnam and shipped from our Canadian headquarters. As a growing global brand, we want your international shopping experience to be as smooth and transparent as possible—so you know exactly what to expect when it comes to duties and import taxes.

While most of our jackets are made in Vietnam and may not qualify for free trade exemptions, many countries offer duty-free thresholds that allow your order to pass through customs with minimal or no additional costs.

The U.S. allows shipments under $800 USD to enter duty-free, regardless of where the product was made.

That means most Adhere To orders under $800 USD will not incur import duties when shipped to the U.S., but applicable state sales taxes may still apply.

European Union (EU)

While EU countries apply VAT and duties to orders above €150, many smaller orders avoid these charges. Even when VAT applies, it’s a standard part of all retail purchases within the EU.

Good news: Orders under €150 may skip duties entirely, and we aim to make customs processing as simple as possible.

United Kingdom

For orders under £135, UK customers usually avoid duties, though VAT may still apply. For larger orders, VAT and some duties are standard—but we always work to ensure shipping is smooth and well-documented to prevent delays.

Good news: Smaller orders often clear without extra costs, and we handle brokerage fees on our end.

Australia

Australia has a generous threshold—orders under AUD $1,000 are typically duty-free. A 10% GST may still apply, but this is a standard part of domestic and international purchasing in Australia.

Good news: Most orders ship free of duties, and GST is automatically calculated at checkout or during import.

Japan

Japan applies import tax and duties on most international orders, but the process is efficient and consistent. Duties depend on the item and value, and our documentation ensures smooth clearance.

Good news: We ship reliably to Japan, with transparent paperwork that speeds up customs processing.

South Korea

For shipments under USD $150, South Korean customers often avoid both duties and VAT. Above that threshold, standard import taxes apply—but our team ensures accurate documentation for faster delivery.

Good news: Many orders fall below the duty threshold, and customs processing is quick.

New Zealand

Orders under NZD $1,000 typically avoid duties, although 15% GST may apply. New Zealand’s customs system is efficient, and most customers receive their orders without delays.

Good news: Most Adhere To orders qualify for duty-free entry.

Mexico

Mexico’s import threshold is lower (around USD $50), so some orders may include duties and VAT. That said, we ensure all shipments are properly classified to reduce delays and streamline processing.

Good news: We're happy to help guide you on best practices if ordering to Mexico.

Chile, Peru, Colombia

These countries may charge duties and VAT on international shipments, but rates vary depending on value and product type. We provide detailed customs information to make the process as easy as possible.

Good news: Orders often move through customs quickly with our clear labeling and tracking.

If you’re located in Vancouver or visiting, we can arrange for a private shopping experience at our design studio. Our studio is located in Railtown.

Please email us to arrange an appointment contact@adheretostudios.com

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Have an inquiry or question? Email us! contact@adheretostudios.com.

Our response time is usually within 1 business day.

For all inquiries regarding media, press, styling and collaborations

Please email alex@adheretostudios.com